If you’re a frequent user of our Eastern Accents website, you may have seen the custom workroom. Just like our standard luxury bedding and furniture, bespoke pieces are handmade right in our Chicago factory. But how exactly does this process start? Building a unique product can seem overwhelming, but our expert team is here to make it easy. Our artisans are determined to work with each customer’s request to create beautiful, personalized pieces.
Like all of our products, a customized piece involves many hands on deck. Each product starts with our custom department and travels through in-house fabric cutters, seamstresses, artists, and more! From concept all the way to delivery, here is a step-by-step look into how this one-of-a-kind process works.
The Idea
Eastern Accents’ workroom is ideal for both innovative design and problem solving. Love one of our duvet covers, but want to add a trim? Have a uniquely sized window that you can’t find curtain panels for? Our standard products can be tweaked in both size and style.
Or, opt to make something new that isn’t a part of our line. For a starting point, browse through the different product options and our wide range of quality fabrics or trims.
We’re open to fresh, bold ideas, and we’ll do our very best to work with you to create the product you’ve envisioned. No matter how grand the scale, once the idea is formed, there are two ways to get a project started:
Custom Quote Online
Our online instant-quote generator makes creating a unique product simple and quick. Follow along with the prompts and receive a quote in minutes. This is an ideal tool for comparing different ideas.
Once a quote and product reference number have been generated, these can be easily added to the shopping cart. Once the order is placed, your unique product information will be sent to our production team where they will begin hand-making it. For any questions during the creation process, feel free to reach out to our customer service team.
Custom Worksheets
Not every product comes together that easily. For more complex or specific requests, fill out a custom worksheet. Here you have the freedom and flexibility to play, write, and even draw. Feel free to add notes, specifications, and measurements to the page– the more information, the better!
Quoting and Final Details
Once this information is on paper, it’s passed to our expert custom team, where they manually review the product design. This stage is where design starts to become reality. The team considers all elements of construction here– what materials will work together, the right sizing, or how to add selected trims. Personalized products take precision, time, and effort to make. If the team has any questions or concerns, they’ll make sure to reach out. After all, each product is unique.
Once they’ve confirmed a functional, quality product, they create a product spec and assign a price to it. Now the product is officially in the system.
After any last details and pricing are approved by you, the product is sent into production!
Production
Once our production team receives the product spec information, they can start constructing. At Eastern Accents, all cutting, sewing, painting, or upholstery takes place under one Chicago roof. Each of our teams consist of expert on-site craftspeople.
Production typically begins on the first-floor of our factory. Here, you’ll find all things fabric. Our extensive fabric inventory consists of about 2,000 luxury fabrics and 600 trims!
For bedding and draperies, the team begins by carefully measuring and hand-cutting the required fabric. Our experts are trained to work with delicate materials and intricate patterns, all while maintaining incredible precision.
Furniture orders will head to our talented wood shop and upholsterers. For more information on built-to-order furniture, check out this helpful blog post!
Handmade Details
Once the fabric is cut, it can be adorned with trims, finishes, or hand-painted designs. This allows for endless tailored opportunities.
Browse our wide range of trims and tassels for a little inspiration. For a playful pop of color, try our Beaded Trim Lacecap from Montaigne. For a little texture on a subtler scale, check out the elegant Annecy White Lace trim from our new Safira.
Once these details are finalized, the fabric is sent to the sewing department for the product to be constructed. Our seamstresses have perfected working efficiently and carefully to ensure that pieces are both durable and beautiful.
Inserts & Customizable Down
You may be familiar with our well-loved pillow and comforter inserts, but did you know that these soft staples can be specialized too? Our incredible down department uses locally sourced feathers to craft these signature bedding basics.
Comforter, sleep pillow, and decorative pillow inserts all have unique sizing options available through the online workroom. Like the size, but want a different feel? Not a problem. These basics also have specialized weight options to make your insert feel exactly as preferred.
C.O.M. (Customer’s Own Materials)
If you have preferred fabrics outside of our line, Eastern Accents happily accepts “Customer’s Own Materials”. C.O.M. products require special attention by our workroom. We ask that you fill out both a product worksheet and a C.O.M. quote request form to begin this process. Once we’ve received and inspected your fabric, it goes through the same personalized process and production begins.
Daring Designs
We welcome unique or unconventional ideas and are always willing to do what we can to make your design come to life.
One of our workroom experts, Magdalena Bialek, highlights one of her favorite pieces we’ve been able to make over the years: “a customer once sent in C.O.M. light features that we had incorporated into a specially-made headboard!” These innovative and adjustable lights made for a one-of-a-kind bed.
She also explained, “We had another customer that created some truly special pillows. The covers were made out of vintage designer scarves, which I thought was a really clever and distinctive use of materials.”
C.O.M. pillows in action!We’re proud of our unique capabilities that range from pillows and bedding all the way to draperies or furniture. To learn more about bespoke options available, check out our online workroom, furniture tab, or wide selection of fabric options.
Still not sure where to start? Our renowned customer service team is here to assist you every step of the way.
FAQs
What makes a product custom?
Along with new creations, any alterations– size, drop, fabric, or details– to our existing products are considered custom.
What’s the difference between doing an instant quote online and a custom worksheet?
Custom worksheets are for any ideas that go beyond the limitations of our online program. These worksheets allow for notes, specific measurements, drawings, or additional product details.
I’m having trouble accessing the custom workroom
Make sure you are logged in on our website when using the workroom. Eastern Accents’ custom workroom is only available to wholesale customers. If you have any questions about this, or about registering for an account, please reach out to customer service.
