General Information

1.   Where can I purchase Eastern Accents products?

Eastern Accents is available to the trade only.

If you are a consumer, please call our consumer line at 800.282.1671 or visit Store Locator under Information on the website for a complete list of Eastern Accents and Feathersound retailers in your area.

If you are a retailer or design professional, please see Open an Account.

2.   What is QuickShip?

We feature our best-selling collections in our most requested sizes in stock and ready to ship by noon on the next business day. QuickShip selections are only available for next-day shipping with credit card payments.

Please note that QuickShip orders purchased on a Terms account, or orders that include custom options, may take an extra 3-5 business days to ship.

When you place a QuickShip order, a Customer Service Representative will be in contact with you regarding costs and ship times for QuickShip orders.

3.   Does Eastern Accents customize products?

We can assist you in customizing our bedding collections and more. Please visit our Custom Workroom section on the website for additional information or call our Customer Service Department at 800.397.4556. Our delivery time for custom orders is 3-5 weeks.

4.   How do I request a swatch?

At Eastern Accents, we understand designing is a visual process. We will send you fabric swatches at your request to help you choose just the right fabric. To obtain information about our policies regarding fabric samples, please contact our Customer Service Department by phone at 800.397.4556, via email at customerservice@easternaccents.com or log in at EasternAccents.com and request swatches online. We'll be happy to assist you.

5.   Will Eastern Accents sell my personal information or email address?

At Eastern Accents, we value and respect our customers and their privacy. We will never sell or distribute your personal information or email address outside our company.

6.   How do I order a catalog?

Please see Sales Material on the website for ordering instructions. If you are a current customer and have a log in number, please be sure to log in before ordering a catalog in order to receive our wholesale price list. If you do not log in prior to placing your order, your catalog will not include wholesale prices.

7 .   How do I open an account?

Accounts may be opened for retailers and design professionals in the Home Furnishings, Decorative Accessories, and Gift industries.

To open an account with Eastern Accents, fill out our online Open an Account form and submit it online or fax it to 800.998.3278.

On approval, your account information and log in number will be forwarded to you. For further information, please call Customer Service at 800.397.4556.

8.   How do I set up Eastern Accents Retail website access?

Authorized Dealers may set up Eastern Accents Retail website access for their showrooms in one of two ways:

1) Email us with your account number and company name, and we will provide you with a Retail Username and Password.

2) Log in to easternaccent.com using your wholesale Login Number and then select My Account, below the Eastern Accents logo at the top of the page. From the My Account page, you will be able to create a retail User Name and Password and manage access to your show rooms.*

*Feature will be available in late Spring 2008.

9.   I forgot my log-in information. What should I do?

If you are having difficulty logging in to your online Eastern Accents account, please contact our Customer Service Department at 800.397.4556 or via email at customerservice@easternaccents.com.

Reference Materials

1.   How do I measure my windows for curtain panels?

Click here to learn about how to measure curtain panels.

2.   How do I find the repeat of my fabric?

To obtain more specific information about Eastern Accents' fabrics, visit EasternAccents.com and click on the Yardage link in the menu bar. Next, click on the Fabrics link and click directly on a fabric you would like more information about. A box with the fabric's repeat and content information will pop up.

3.   What is the difference between an up the roll fabric and a railroaded fabric?

On our website, you will find the letters "RR" by some fabric names. RR stands for railroaded. A fabric's pattern style falls into one of two categories—either railroaded or up the roll. A railroaded fabric is one with a pattern that runs horizontally across the roll, rather vertically.

For a helpful illustration, please visit the link below:

http://www.easternaccents.com/documents/RRvsUTR.pdf