Frequently Asked Questions

General Information

1. Where can I purchase Eastern Accents products?

If you are a consumer, please call our consumer line at 800.282.1671 or visit Store Locator for a complete list of Eastern Accents retailers in your area; you may also visit Belmont Home Decor, an online retailer of our product. Or visit Eastern Accents' exclusive lines of private label soft home furnishings with Room and Board, Thomasville Furniture, and Barclay Butera Lifestyles.

If you are a retailer or design professional, please see Open an Account.

2. What is QuickShip?

We feature our best-selling collections in our most requested sizes in stock and ready to ship in 1-2 business days.

Please note that QuickShip orders purchased on a Terms account, or orders that include custom options, may take an extra 3-5 business days to ship.

When you place a QuickShip order, a Customer Service Representative will be in contact with you regarding costs and ship times for QuickShip orders.

3. Does Eastern Accents customize products?

We can assist you in customizing our bedding collections and more. Please visit our Custom Workroom section on the website for additional information or call our Customer Service Department at 800.397.4556. Our delivery time for custom orders is 3-5 weeks.

4. How do I request a swatch?

At Eastern Accents, we understand designing is a visual process. We will send you fabric swatches at your request to help you choose just the right fabric. To obtain information about our policies regarding fabric samples, please contact our Customer Service Department by phone at 800.397.4556, via email at customerservice@easternaccents.com or log in at EasternAccents.com and request swatches online. We'll be happy to assist you.

5. Will Eastern Accents sell my personal information or email address?

At Eastern Accents, we value and respect our customers and their privacy. We will never sell or distribute your personal information or email address outside our company.

6 . How do I open an account?

Accounts may be opened for retailers and design professionals in the Home Furnishings, Decorative Accessories, and Gift industries.

To open an account with Eastern Accents, fill out our online Open an Account form and submit it online or fax it to 800.998.3278.

On approval, your account information and log in number will be forwarded to you. For further information, please call Customer Service at 800.397.4556.

7. How do I set up Eastern Accents Retail website access?

Authorized Dealers may set up Eastern Accents Retail website access for their showrooms in one of two ways:

1) Email us with your account number and company name, and we will provide you with a Retail Username and Password.

2) Log in to easternaccent.com using your wholesale Login Number and then select My Account, below the Eastern Accents logo at the top of the page. From the My Account page, you will be able to create a retail User Name and Password and manage access to your show rooms.

8. I forgot my log-in information. What should I do?

If you are having difficulty logging in to your online Eastern Accents account, please contact our Customer Service Department at 800.397.4556 or via email at customerservice@easternaccents.com.

9. Is there a minimum order requirement?

Our minimum order amount is $250. Orders under the minimum are subject to a $25 fee. There is no minimum order requirement for fabric, trimming, down and poly inserts, and sales material orders.

10. What is your return policy?

When items are in original condition, Eastern Accents accepts authorized returns within 10 days of receipt. Prior to returning merchandise, please contact Customer Service for a return authorization number, which is required for all returns. Please note we will charge a 25% restocking fee for all returns received after the 10-day grace period. We do not accept products that have been damaged or show signs of wear and tear. Custom items are non-returnable.

11. What pillow inserts are included?

Unless otherwise noted, our pillows include Cloud Down Alternative inserts. Plume Feather and Bliss Blend inserts are also available as an upgrade at no additional charge.

12. What inserts do you recommend for my duvet cover?

We recommend our deluxe warmth comforters for colder climates and duvet covers made of heavier fabrics. Our medium weight is suitable as an all-season comforter, while our light weight is ideal for warmer climates or those who prefer a blanket-like feeling.

Reference Materials

1. How do I measure my windows for curtain panels?

Click here to learn about how to measure curtain panels.

2. How do I find the repeat of my fabric?

To obtain more specific information about Eastern Accents' fabrics, visit EasternAccents.com and click on the Fabrics link.

3. What is the difference between an up the roll fabric and a railroaded fabric?

On our website, you will find the letters "RR" by some fabric names. RR stands for railroaded. A fabric's pattern style falls into one of two categories—either railroaded or up the roll. A railroaded fabric is one with a pattern that runs horizontally across the roll, rather vertically.

For a helpful illustration, please visit the link below:

http://www.easternaccents.com/Documents/RRvsUTR.pdf

4. How do I find washable products?

Visit EasternAccents.com/Washable for a list of machine washable fabrics and products, or download our helpful list here:

http://www.easternaccents.com/Documents/Washable.pdf

Sign up for Eastern Accents emails:
  • Eastern Accents Holiday
  • 4201 W. Belmont Ave.
  • Chicago, IL 60641
Consumer
P: 800.282.1671
F: 800.998.3278
retail@
easternaccents.com
Wholesale
P: 800.397.4556
F: 800.998.3278
customerservice@
easternaccents.com